Customer reviews of Emc Trading Since 1988

By Billy-Joe W on 21 November 2020 | Verified purchase

A thoroughly professional and personal experience with Sarah and Vincent of EMC. From start to finish, nothing was too much trouble. I first viewed the car on a Sunday, had a no pressure test drive with Sarah, none of the usual "sales pitch" rubbish which was very refreshing. Went back the next day for another test drive, this time with Vince who is very very passionate about cars especially the Volvo XC90 hybrid :) The both of them complement each other well and offer a different perspective on the cars which is helpful. The car was priced very well and matched exactly what the advert said. No haggling required as I didn't want to insult them. A few minor jobs to be done but I paid a deposit and left a happy man. They were very accommodating to my various requests relating to delaying the pick up and changing the V5 documents. Upon collection the minor cosmetic issues had been sorted, car was spotless and all paperwork was in order. The car makes smile just looking at it. Thank you.

Reply from Emc Trading Since 1988 on 22/11/20

Thank you for such a kind review. We are both so happy to hear that you enjoyed buying from us and that your car is giving you so much pleasure.

By Sam O on 15 November 2020 | Verified purchase

Very friendly service. They were exceptional. Took time to explain everything. Arranged my credit over the phone. Arranged home delivery the very next day. Couldn't ask for more. Absolutely happy with the service and my car. Highly recommend them.

Reply from Emc Trading Since 1988 on 18/11/20

Thank you for this kind review. It is a big advantage being a small independent trader as it allows us to offer a more personal 1:1 service. I'm so glad to hear that you are happy with both the car and the service you received and it was an absolute pleasure to meet you and your family.

By Will A on 01 November 2020 | Verified purchase

These people are an absolute pleasure to deal with i highly recommend

Reply from Emc Trading Since 1988 on 02/11/20

It was a pleasure meeting you and I'm glad you enjoyed your experience with us.

By Stuart M on 05 October 2020 | Verified purchase

Great experience, very nice car - an example of how the process of finding and buying a car should be. I would recommend 100%.

Reply from Emc Trading Since 1988 on 07/10/20

Thank you for this kind review: I'm so pleased to hear that you are happy with your car and enjoyed the buying process with us.

By Matthew S on 24 August 2020 | Verified purchase

Fantastic, can’t recommend highly enough, Great friendly people , I didn’t think companies like this existed anymore , I traveled 150 miles to collect the car , it was exactly how the advert was described, thanks again , would definitely recommend & not hesitate in buying another car !

Reply from Emc Trading Since 1988 on 25/08/20

Thank you for taking the time to write this kind review. We both really enjoyed meeting you and are so pleased that you enjoyed your buying experience and that you're so happy with your new car. See you again when we find your next car ¿

By Steve S on 18 August 2020 | Verified purchase

EMC are not your average car dealers. No forecourt, no showroom, not even a sign outside their family business (which is run from their farmhouse). I guess you'd call it a bespoke enterprise. I was looking for a Jaguar 'F' Type Coupe and saw one on their site so I 'phoned and made an appointment. The car was in fantastic condition inside and out and I was told to take as long as I'd like to look around the car - no hard sell (in fact, no selling at all !). After a successful test drive I signed on the dotted line . EMC had already had the car serviced at a Jaguar dealership a couple of weeks earlier and they arranged for a new MOT to be carried out prior to my picking up the car. And what a car it is ! I'd love to tell you about their after-sales service but there's nothing to tell. I've owned the car now for four weeks and everything's perfect. I've tried every switch, button and option and everything works as it should - just how you hope a pre-owned car to be. Highly recommended !

Reply from Emc Trading Since 1988 on 22/08/20

Thank you for this lovely review and I'm so glad to hear that you're enjoying the Jaguar. At the risk of sounding a bit cheesy, we try very hard to source cars that will 'sell themselves' therefore avoiding the need for any hard sell. As you mention, we are a small family business and as such, have the time to be able to offer a bespoke service to fit around the customer’s needs rather than focusing on upselling which seems to be the case with so many of our larger more conventional competitors.

By Marcin S on 14 August 2020 | Verified purchase

Seller went above and beyond to help me finalise the sale. All paperwork and car preparation was done on time. I was travelling to pickup the car for 2hrs. Car viewing and all buying process was very remote and virtual. But it all worked at the end! Highly recommended.

Reply from Emc Trading Since 1988 on 19/08/20

Thank you for taking the time and trouble to write this kind review . I'm so glad we were able to get everything sorted out for you and hope you and your family enjoy driving in your lovely blue car!

By Toni S on 03 July 2020 | Verified purchase

We recently purchased a car through this dealer who was lovely from start to finish. Very accommodating when organising a viewing of the vehicle and fairly priced on part exchange.Also, not your typical dealer and pushing sales, trustworthy from start to finish

Reply from Emc Trading Since 1988 on 04/08/20

Thank you for taking the time to send this kind review and I'm so glad that you enjoyed your buying experience with EMC.

By David M on 21 May 2020 | Verified purchase

2014 E 250 CDI Wagon. I am a Vehicle Technician experienced with Mercedes Cars. I was looking for a nice Car for my wife within a specific budget. The Car was described brutally honestly, the family run business was patient and understanding. During the whole process nothing was too much trouble, even though I kept asking for just 1 more Video of this and that etc. When I picked up the Car it was actually in superb condition, far better than how I'd imagined giving consideration to it's age and mileage, so no nasty surprises, the very few minor issues described to me in perfect detail were barely noticeable, and will be easily and cheaply rectified. This is a 6 year old Mercedes, but what a beautiful used example that drove absolutely flawlessly on the 330 mile drive home. After thoroughly checking everything I found absolutely nothing that was not as it should be. Thank You EMC for a truly superb experience, I will not hesitate to buy again in the future.

Reply from Emc Trading Since 1988 on 22/05/20

Thank you for this lovely review and for giving us a ring to let us know you were home safely and that you had a good journey. We sell a lot of cars to people who are either travelling significant distances, buying sight unseen and having cars delivered. It is incredibly important to us that a customer feels comfortable and that all their questions are answered in advance so we’re always happy to do ‘one more video’. I try very hard to describe the cars accurately and honestly: At the risk of being a bit cheesy, I try to offer the level of customer service that I would like to receive myself.

By Maria I on 17 March 2020 | Verified purchase

I was after BMW 330e which I really wanted to take for a test drive as I never tried a hybrid before. After trying a couple of other places unsuccessfully I’m glad I came to EMC Cars at the end! They're knowledgable experts and answered all my burning questions, as well as I was able to try the car. The car just arrived from a previous owner and they kindly offered to replace front tyres which had a few scratches without me even asking about it!

Reply from Emc Trading Since 1988 on 18/03/20

Thank you for this lovely review and I'm so glad you found us. As we are only very small, we are able to offer a much more personalised service and I'm so pleased to hear that enjoyed this.