Customer reviews of Emc Trading Since 1988

By Emma M on 17 May 2018 | Verified purchase

The customer service was simply amazing. We can’t recommend highly enough.

Reply from Emc Trading Since 1988 on 18/05/18

Thank you for sending this lovely review and for my birthday card: I was truly overwhelmed by your generousity and thoughtfulness - thank you :)

By Kerry K on 21 April 2018 | Verified purchase

Very straightforward and pleasant purchase, no hard sell and no quibbling about the trade in price. So much nicer than the classic showroom hard sell of endless finance products. These people seem to enjoy cars and know their stuff.

Reply from Emc Trading Since 1988 on 22/04/18

Thank you for your kind review. It was a pleasure to meet you and your lovely father. I'm so pleased that you enjoyed buying your car from us and that you are happy with your purchase.

By Rick L on 21 April 2018 | Verified purchase

So happy with my BMW I thought a review was appropriate. First time buying a car from a location like yours. Sarah made us feel comfortable from the start of our phone/email contact. So rare to deal with the same person from start to finish. Thanks Rick & Jen.

Reply from Emc Trading Since 1988 on 23/04/18

Thank you for taking the time to send this kind review. I really appreciate it knowing how busy you are with everything at the moment. I do understand our location is a little unusual and it's good to hear you enjoyed the experience and the 1:1 service provided. I hope you enjoy your new car.

By Lesline T on 20 April 2018 | Verified purchase

I met in person the MD of EMC to do business... Which was conducted in a very perfesionally manner.... I was very happy with my car! I would recommend EMC anytime to anyone!

Reply from Emc Trading Since 1988 on 20/04/18

Thank you for your kind review. I really enjoyed meeting you too and I'm so pleased to hear your happy with both your new car and the service provided.

By Andrey P on 31 March 2018 | Verified purchase

A pleasure to deal with. No nonsense good quality (only looked after) vehicle. Local garage with personal customer service.

Reply from Emc Trading Since 1988 on 02/04/18

Glad to hear that you felt well looked after both with the service provided and with the quality of car you bought. I hope your new shop in the Clarendon is doing well and try to pop in to have a look next time I'm in Oxford.

By Sushila S on 21 March 2018 | Verified purchase

Just bought a lovely bmw convertible from EMC. Sarah and Vince could not have been more helpful or accommodating. Would recommend highly.

Reply from Emc Trading Since 1988 on 23/03/18

Thank you for this kind review and for your hospitality when we brought the car to you. It was a real pleasure meeting you all.

By Nick W on 18 March 2018 | Verified purchase

Extremely professional, polite and friendly from initial communication through to final sale. I wouldn't hesitate in recommending them, providing they have the car you want of course!

Reply from Emc Trading Since 1988 on 19/03/18

Thank you for this: we both really enjoyed meeting you. I hope your journey back in the snow wasn't too bad and there wasn't to much squabbling over who should sit in the front to enjoy the heated seats. Hopefully, we'll be in touch in the not to distant future regarding one of your lovely marquees.

By David S on 17 March 2018 | Verified purchase

Dealt with emc (AT won't let me name her) by email & phone. Price was higher than expected but we came to a reasonable deal. Since we were driving a long way, she did offer to come and pick up us and drop us off from the train station, which was very kind but we chose to drive. The test drive was ok and since the car was for my wife, she did most of the driving and was happy with the car and we decided to buy it there and then and everything was sorted quickly. We did have a few problems with the car within a week, a tyre pressure warning which was sorted by myself quickly enough and then a steering lock warning for which we had to get Audi Assist out and had to wait for a few days but seems to have sorted it out. Was a bit concerned about the faults so quickl after purchase but Emc did keep in touch to check if everything was ok. Maybe we were just unlucky but since then, no issues. Sale did not feel rushed and we didn't feel pressurised. Price was ok and communication was excellent.

Reply from Emc Trading Since 1988 on 18/03/18

It was so nice to get your kind review after 4 months giving you a long time to assess your new car and reflect on the service received. We aim to be best value on AT considering age, miles and spec. I'm glad you came to appreciate the price reflected the extras on the car allowing us to agree just a small gesture to bring the car into your budget. It's good to hear the cars warning features work properly and it notified you following a loss of tyre pressure that was easily reset. It was helpful that the car notified you when the steering lock was triggered at your home and that with the input of myself and Audi Assist, you were able to rectify this too. The benefit of buying such a new, low mileage car is that as well as our support, you also have the manufacturers warranty had either of these warning lights been actual faults rather than safety features functioning properly. I'm pleased you were happy with the support and service you received both during and after sale. Thank you :)

By Mark R on 09 March 2018 | Verified purchase

EMC were outstanding from my initial visits and test continued all way through to the collection - which was disrupted by the snow but they were immensely flexible and helpful. Their attention to detail on the 2yr old car I bought was amazing and it was immaculate when I collected it. I wouldn’t hesitate to use EMC again,

Reply from Emc Trading Since 1988 on 10/03/18

In the current circumstances, I am especially grateful for you taking the time to write this review. I really enjoyed meeting you and am so pleased you are happy with the car and service provided.

By Abigail D on 19 February 2018 | Verified purchase

Received good, fair, honest professional service from EMC. Sarah and Vince run a great business here. Do not be put off that they do not have a traditional showroom, we recently received terrible service from a flash Mazda dealer with a showroom. Gave friendly and honest advice regarding trade in. Car is great - delighted. Would return to them. Actually think they would source a car you wanted. Thank you. Abigail and Dave.

Reply from Emc Trading Since 1988 on 20/02/18

Thank you for this lovely review and I am so pleased you enjoyed coming to our little rural idyll. We try to offer a high level of personal service which, to us, is the priority and I'm glad to hear your experience reflected this. We'd love to see you again to buy another car: you are correct in thinking we do source vehicles for customers when asked. Thanks again and enjoy the MX-5.